For your deposit to reflect faster, within a period of up to 30 minutes, please deposit into the same bank account that you are using.

ABSA Bank

Account Name: Keith Ho Racing PTY LTD

Account Number: 4089812844

Branch Code: 632005

Standard Bank

Account Name: Keith Ho

Account Number: 370195132

Branch Code: 051 001

NedBank

Account Name: Keith Ho Racing, Fordsburg

Account Number: 1288105118

Branch Code: 128842

FNB Bank

Account Name: Keith Ho

Number: 62593285789

Branch Code: 250655

To make a deposit click log in and go to the top right corner and click on deposit.

It will then open a pop up with the various different login options

Our deposit options consist of :

• Wallet Doc
• Peach credit card payments
• Wallet doc card
• Wallet doc eft
• Wallet doc Capitec pay
• Ozow
• 1 voucher
• Ott
• Branch Deposit

Standard eft – this method will reflect within 30 minutes of clearing our bank account.

If you are making an eft through your own bank account, please use your Customer ID;

Using the reference like this BETX(YOUR ACCOUNT NUMBER)

Please use the reference as follows BETX(account Number)

You can deposit any minimum/maximum amount allowed by your banking institution.

Should you have issues transferring, feel free to contact our accounts department directly on 011 712 4610.

Log into your account and go to your account profile by clicking on my details.

When there on the left hand side you can click withdrawal. Please Note: Withdrawal requests will only be processed once your account is FICA compliant. For further information on FICA, kindly refer to the ‘My Document’ section of the FAQ’s.

You will then get the option to receive an eft or withdrawal from one of our retail branches.

Any movement of money to and from your account may take up to 48 hours from the time the payment is submitted as per regular bank processing times.

To submit a withdrawal request, first ensure all your FICA documents have been submitted and verified by our accounts department. Please be advised that no withdrawal request can be processed until your documents have been submitted and verified.

The withdrawal period is open from Monday to Friday 8am - 6pm. Any withdrawals requested after 10am will only be processed the following business day. Please be aware that no withdrawals are processed during weekends and holidays. To check your previous withdrawal requests click on the transactions option in your profile.

Go to the Home page of our website and click on the Join Button, proceed to fill in the necessary information. Should you require further assistance when opening your betxchange account, kindly contact our Customer Care team via email at customercare@betxchange.co.za, via our call centre on 011 712 4610 and select option 3 or via our live chat on the site.

Go onto the betxchange website and register a new account with your current details. Alternatively ask for assistance in any one of our branches across South Africa.

Click on the ‘LOG IN’ button to log into your account and click on your profile and navigate to user information, my details, on the right hand side you will see your Customer ID.

Click on the ‘LOGIN’ button on the site. Beneath the password input section click by forgot password “RECOVER IT”.

You will then be asked to enter either your email address or your phone, which you used to register your account with.

You will then be sent a One Time Pin to confirm your identity and be prompted to reset your password.

Click on the ‘LOG IN’ button to log into your account and click on your profile and navigate to user information, my details. You will be able to update your account information in this section and then click save my settings to confirm the update. However to update your banking details you will be required to send a proof of account details to customercare@betxchange.co.za. This is done for your protection in order to prevent fraudulent transactions on your account.

Click on the ‘LOG IN’ button to log into your account and click on your profile and navigate to wallet history, where you will be able to see all of your placed bets, deposits and withdrawals. If you were a customer before we upgraded our site, please contact customercare@betxchange.co.za for your historical statement.

Yes, you can collect your winnings at any branch if you have won a bet through your online account.

Bank Transfer Method - Should you wish to have your money deposited directly into your bank account, select the ‘Bank Transfer option’ and follow the steps indicated by providing us with the banking details you would prefer to have your funds deposited into.

Selling Point Method - Should you choose to collect your funds from a branch, specify the amount, location and betXchange Branch where you would like to collect it from. Make sure you have the Pin on hand to present to the cashier at the branch so that they can verify your withdrawal.

The Maximum pay-out is R11 Million on authorized bets.

The minimum amount that may be placed on a Lotto bet is R1 and for all other sports is R3, there is however no maximum bet limit. Please note these amounts are subjects to change at any time.

To place a bet online, log into your Betxchange account. Ensure that you have a positive balance in your account. Click on the ‘SPORTS’ tab on the far left-hand side of the top of the page and select your preferred markets. Once you have made your selection, and have inserted your stake amount on the bet slip on the right-hand side of the page, click on ‘PLACE BET’.

Should you require further assistance, please do not hesitate to contact Customer Care on 011 712 4716.

A multiple bet includes a selection of different bets that are not from the same match or event. For example, if you place a bet on an outright and as well as an exotic of the same match or event, this will be considered a system bet not a multiple bet.

To place a multiple bet online, log into your BetXchange account and click on the ‘SPORTS’ tab on the far left-hand side of the top of the page and select your preferred markets. Once you have made your selection, click on ‘MULTI’ on the bet slip and insert the total stake amount, then click on ‘PLACE BET’.

Should you require further assistance, please do not hesitate to contact Customer Care on 011 712 4716.

A pending or placed bet is an active bet slip containing markets that have not been resulted as of yet, and are therefore pending. The outcome of the selected markets have not been determined. Once resulted, the ticket will reflect as winning or losing.

For further explanation or assistance with pending bets feel free to contact results@betxchange.co.za directly.

The rules vary for each individual sport, however an un-played or postponed soccer match will be treated as a non-runner for settling purposes unless it is played within 48 hours of its intended start time in which case the bet will stand.

Kindly access ‘RULES’ at the bottom of our homepage for further information regarding all sports.

Should you wish to cancel a bet, kindly contact a sports trader on 011 712 4710 for further assistance. Please note that BetXchange reserves the right to not cancel a bet in certain circumstances. When the option is made available you are able to Cash out your bet.

Click on the ‘LOG IN’ button to log into your account and click on your profile and navigate to transactions. On the top you will see an option for deposits or withdrawals, if you click on withdrawals it will show you all of your withdrawals and you will have the option to cancel any unprocessed withdrawals.

betxchange’s Cash Out feature gives you the opportunity to cash out before an event has even finished. You can use it on pre-event or live bets and on singles or multiples. If your bet qualifies for Cash Out, you’ll see a Cash Out button in the ‘My Bets’ under your account, showing how much money you can take. Please note that even though the option may be available the transaction must be processed as successful for it to be cashed out.

To cash-out a bet that has already placed, click on ‘My Bets’ under your account to access this page.

We do not offer a FICA bonus. However new customer registrations are eligible for the R20 000.00 reload bonus, to find out more information about this promotion, please navigate to our promotions page.

In order for your account to be FICA compliant you will need to submit a scanned copy of your Identity Document or Passport and a Utility Bill, Tax Bill or Bank Statement that isn’t more than 3 months old.

You can either e-mail fica@betxchange.co.za or fax 086 415 5634 us your documents or upload them under user information in your account.

The following documents are required:

Proof of Identity: inform of an ID, Drivers license or Passport.

Proof of Address: Inform of a municipal bill, DStv Bill, Phone Contract bill or any other acceptable form of proof of address.

All copies of documents must be clear, and the details thereon must be clearly visible.

Bonuses may be permanent or temporary and are usually calculated by the system so as to benefit all customers automatically who qualify for them. X-Rewards is a customer appreciation and incentive program put in place in an effort to reward our customers for their loyalty to our brand. This program enables us to give back to our dedicated customer base and show our appreciation for selecting us as their sportsbook of choice.

Kindly note that our full terms and conditions relating to Promotions are more fully dealt with in section 32 of Part B of our terms and conditions of trade. Please note that qualification of benefits of the X-Rewards program is subject to change according to current and up-to-date promotions offered by Keith Ho betXchange.